Don’t you want to feel confident that the work given to your support group is being tracked? Wouldn’t you want to know how much work is being completed on specific projects, you can print detailed reports, bill clients, etc?
Well you don’t have to imagine anymore, there are a few such websites and apps out there. I will be talking about the 2 major ones that I use each day.
First up we have Toggl, like most services there is free and then there are paid subscriptions that you can choose to pay monthly or pay annually to get a bit of a price break.Prices are based on the level you need. For me, the free works great for what I do. With the free or basic plan time tracking is available for up to 5 members. For the paid plan you are billed for each member that is added to your paid workspace and you can add as many as you need. The plan features and comparisons are available here.
They offer browser add on for Chrome and Firefox (sorry no Microsoft Edge, I am guessing because no one uses it) app for both Android and iPhone and even your desktop whether you are using Mac or Windows even Linux.
Up next we have Clockify, just like Toggl there is a free and a monthly paid subscription. But with Clockify, there are unlimited users across the board, whether using the free or paid. The different plans and features offered are available here.
Clockify also has browser add on for Chrome and Firefox app for both Android and iPhone and even your desktop whether you are using Mac or Windows and even Linux.